Privacy Statement

Who we are

CrewDynamic is operated by Crewdentials Limited, which is the data controller for personal data processed through the service. Contact: ellen@crewdentials.com.

What we collect and why

• Account details (name, email, login credentials) — to create and secure your account. Basis: contract.
• Vessel, department and job information you enter — to provide the service. Basis: contract.
• Team invitations (email addresses you add) — so colleagues can join your vessel. Basis: legitimate interests.
• Usage and technical data (IP address, device and browser information, logs) — for security, fraud prevention and improving the service. Basis: legitimate interests.
• Support messages — to help you. Basis: legitimate interests.

Who we share it with

• Crew on your vessel and the platform administrator, as the service requires.
• Recruitment agents, only when you choose to send them a job link.
• Service providers who host and run the service for us.
• Paddle, our Merchant of Record, for selling the product, subscription management, payments, tax compliance and invoicing.
• Professional advisers (legal, accounting), and authorities where required by law.

International transfers

Some providers may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

How long we keep it

If you do not take a paid plan, your account data is deleted 28 days after you created your account. Otherwise we keep data while your account is active and delete or anonymise it when no longer needed, unless the law requires us to keep it longer. Files you have already downloaded or shared stay with their recipients.

Your rights

You can ask to access, correct, delete, restrict or port your data, object to processing, and withdraw consent where we rely on it. We respond within one month. You may also complain to your data protection supervisory authority. Email ellen@crewdentials.com to make a request.

Security

We use appropriate technical and organisational measures, including encryption in transit and strict access controls per vessel.

Cookies

We use only essential browser storage needed to keep you signed in and remember your selected vessel. We do not use advertising cookies.